Terms of service

important information

1. Rental type: the Casa Joya Nerja property is rented for holiday purposes only.

2. Arrival and departure: Check in time is from 15h00 (3.00 pm) on the day of your arrival, this to ensure that the house is clean and ready to welcome you. Checkout time before 10h00 (10 am) on the day of your departure. Access through the front door by a digital key pad. (We will share the code when you arrive.) The dates of your stay, stated at the end of the terms and conditions, cannot be changed without our prior written agreement.

3. Maximum occupancy: 4 persons (adults) per stay (other option: 2 adults with 2 children). For security reasons we can not allow more guests or visitors.

4. Payment: To process the booking in our system you can pay for the reservation with the following payment methods: Credit Card, Paypal, SEPA or iDeal. After we have received and processed this amount in good order, you will receive a confirmation.

4.1 Cancellation by us: In case of cancellation by us, because of “Force majeure”, we refund 100% of payments made.

4.2.a Cancellation by you: In case of cancellation more than 6 weeks before the start of the stay, 50% of the deposit will be returned. No refund will be made for a cancellation within the 6-week period. However, we understand that unforeseen circumstances can occur. Depending on the reason for cancellation, we are happy to consider offering a voucher for a future stay. Please contact us to discuss your situation, and we will do our best to accommodate you. We therefore recommend cancellation insurance.

5. Damage deposit: €300,- deposit should be paid by bank transfer 4 weeks before arrival. This amount is refundable under the condition that all the terms and conditions have been respected. The house and contents are left in good order, clean and without any damage beyond normal wear and tear. In case of damage you agree to reimburse the actual cost arising from special clean-up, missing items, repairs and replacements.

5.1 Guardia Civil Tourist Registration: (Foreign Police) We require legible copies of passports or ID’s of all guests before arrival. This can also be filled in on the form we send you for each individual guest. It is important that this is done legible.

6. General conditions: We are responsible to make sure the property meets all normal standards of comfort and is clean when you arrive. Note however that this is an old house that has been renovated, and therefore is not equipped for the elderly and people with limited mobility. Also modern child safety features could not be implemented.

- Whilst every effort is made to ensure that statements, descriptions and particulars of the house are accurate and that it will be available to you as arranged, we will not be liable if it does not meet your requirements. Prior to concluding this contract you must ensure that the property is entirely suitable for all members of your party.
- Bed linen and towels are provided inclusive beach and swimming pool towels.
- Please let us know promptly if there are any electrical, mechanical, plumbing or other problems with the house. We will make sure to quickly solve any problem.
- Please allow us to carry out any repairs which may appear urgent or necessary during your stay. You can not claim any indemnity or reduction in rent due to this.
- We expect you to maintain and clean the property as meeting normal requirements at all times and prevent any problems for the neighbours (No noise, parties, loud music, meetings, over-occupancy etc…). Please do not modify in any way the house or the lay-out of the furniture.
- We do not accept any responsibility for personal injury to occupants, loss off personal belongings, We expressly point out that all the facilities e.g. outside shower, community pool, kitchen, terraces, stairs, etc, are to be used at your own risk. Children must be supervised by their parent(s) or caretaker(s).
- It is not allowed to smoke inside the house.
- It is not allowed to bring animals/pets into the house.
- It is not allowed to sub-let the house to anybody else, even if you plan to do so free of charge.
- Keep the outside/front door always closed. Nerja is a save place, but petty crime exists. Do not encourage it by leaving the outside or front door open.
- Food is not permitted in the bedrooms, in this climate, crawling and flying bugs must be discouraged at all times.
- Luxury bed linen and a towel set of 3 towels per person (including a swimming pool and beach towel) are provided. Extra towels are available upon request. Always use the coloured towels for the beach and swimming pool. We have this rule because sunscreen stains! Therefor please make sure to cover all sun beds, lounge area mattresses with the coloured towels only, as stained white bath towels, pillow cases and sheets will have to be replaced, with the replacement costs coming from your deposit.
Replacement costs for linnen are starting from:
a. Duvet cover: €60
b. Large sheet: €35
c. Pillow case: €15
d. Large towel: €20
e. Small towel: €15
f. Terrace cushion cover:€35

7. Duration of stay: We expect you to leave on the date and time stipulated (as previously stated, the check-out time is 10h00 or 10am). Penalty and legal measures apply if this would not be the case.

At the end of your stay, please ensure that the house is in the same condition as you found it on arrival and that all items borrowed have been returned; in particular, the kitchen should be left clean and tidy. We expect dishes and glasses to be cleaned and put away, and bins to be empty and be properly deposed off. If not we will charge € 30,- for extra cleaning costs (See in the app for the recycle/waste points). All wet or damp towels should be hanged up in the bathrooms and not left on beds or floor!

8. Special requests: Must be made by email before your stay. Confirmation and any additional costs will be confirmed by email in return.

9. App: Feel free to download our free house app: The Digital Concierge. This app helps you to find our personal favorites for food&drinks, attractions and other useful information. The app does not require an internet connection after downloading, so you can use it in offline mode. We will sent the login code with the arrival form.